Grilli — Automated Reservation System for Restaurants

The Challenge

Restaurant reservations are unforgiving: a missed phone call or a slow reply can mean a lost booking entirely, since most guests will simply call the next restaurant on their list. Grilli needed a way to capture and confirm reservations reliably, without relying on staff to answer every call or message in real time.

The Solution

SystemicAI built an automated reservation system integrated directly into Grilli's website that:

Checks real-time slot availability before confirming any booking, avoiding double-booking or overbooking Sends email verification automatically once a reservation is made, so guests have written confirmation Sends reminders ahead of the reservation to reduce forgotten bookings Automatically notifies guests if a reservation is moved or canceled, keeping communication clear without manual staff follow-up

The Result

By automating the entire reservation flow — availability checks, confirmations, reminders, and change notifications — Grilli significantly reduced missed reservations caused by late replies and missed phone calls, a problem that previously cost the restaurant bookings it never should have lost.